FREQUENTLY ASKED QUESTIONS

What happens at the end of the contract?

At the end of the contract, we will arrange a day or time for you to bring your car back, as an option we can collect the vehicle for a reasonable fee. When the car is returned we carry out a Vehicle Condition Report, this goes over the vehicle noting any ...
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I’m looking for a lease car with no deposit, can you help?

Depends on your circumstances, however all Short Term Fixed vehicles has Initial Payments and all of the SHort Term Flexible vehicles have initial payments made up of rentals, refundable deposits and administration charges. Please give us a call to discus ...
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Do you have a short term vehicle availability list?

The majority of the Short Term Fixed contracts are vehicles that are physically available, however when we order these from the supplier they can be 1-8 weeks away, sometimes more if they are factory orders. Short Term Flexible vehicles maybe in stock how ...
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Can I use my Short Term Vehicle on track days?

No, none of our vehicles can be used on track days. We inspect all of our cars on the return for visible signs that the car has been driven hard and additional charges may apply. ...
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How long is the minimum term on flexible vehicle leasing?

There is no minimum term as such on Short Term Flexible Contracts however, the price can differ depending on how long you take the vehicle for. Our usual minimum hire to get the best price is 90 days, should you take the vehicle for less a hirer rental ch ...
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Do you offer car lease for bad credti?

Yes we do, however this is only on our Short Term Fixed and Short Term Flexible car and van leases. Terms and conditions may differ depending on the vehicle involved however we always try to be fair and give everyone a chance. ...
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Can you lease a car for a year?

Of course, we offer both Flexible and Fixed contracts that car either run for 12 months or on a flexible term up to and over 12 months. Take a look at our website on both the Short Term Fixed Contracts and the Short Term Flexible Contracts for more inform ...
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Can I have a short term vehicle without a credit check?

The short answer is no, we must carry out credit checks on all individuals and/or businesses. However, should you have adverse credit, you are non-status or a new business start up then please let us know from the outset. We have been helping people who f ...
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Do you require a credit check?

We carry out various checks on everyone who applies for a vehicle on Short Term Fixed or Flexible, however even if you are non-status or a new business start up, we can help and have been helping various companies and individuals since 2007. We tend to ca ...
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What is a cross company guarantee?

A cross company guarantee is usually when a group of companies is involved or if the company who is applying for the credit has a parent company with a strong credit rating. Our underwriters may ask for this should the credit rating not meet the required ...
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What is a Directors Guarantee?

A Directors Guarantee imdemnifies us against any rentals or charges should the company you are guaranteeing fail or go into liquidation. It is vitality important that you understand the risks when signing one of these, we suggest getting legal advice befo ...
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What is a “Form of Indemnity”?

The Form of Imdemnity covers both parties and ensures you follows the guidelines when it comes to people driving the vehicles and the insurance. You will be agreeing to only let people authorised to drive the vehicle, that they are insured and that they h ...
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Short Cars Leases t/a Cocoon Vehicles Ltd are authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker, not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints-handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

 

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr

 

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