FREQUENTLY ASKED QUESTIONS

Do I need special insurance for a Short Term Vehicle?

So long as you tell your insurance company that the vehicle is leased and that you are not the legal owner of the vehicle, this will be ok with the insurance company. Whilst there are companies in the market place offering Short Term Insurance, we recommend that you change your existing policy to cover our short term vehicles. Alternatively, you can take a policy for 12 months and change it to your new vehicle once the contract has ended, this has been a more cost effective solution to many of our customers.

Short Cars Leases t/a Cocoon Vehicles Ltd are authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker, not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints-handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

 

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr

 

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