FREQUENTLY ASKED QUESTIONS

Do I need to pay a refundable deposit on a short term vehicle?

Depends on the type of contract you are on, either SHort Term Fixed or Short Term Flexible, the type of company you are and of course your credit score. Our underwriting team will inform you of this as part of their credit checking process if a deposit is required.

The refundable deposit will be returned, usually 28 days after the vehicle is returned. This can be longer depending on the circumstances and the condition of the vehicle.

If you owe money, we may set deposits against the amount due to us. If there is a abalance left over, we will remit this to you or hold as credit for future use. All deposits are returned to the bank details where your Direct Debit is set up. Please ensure the Direct Debit is still active.

Short Cars Leases t/a Cocoon Vehicles Ltd are authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker, not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints-handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

 

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr

 

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